This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://hexmarkrecords.com (the “Site”).

Hexmark Records is committed to protecting your personal information when you are using our website. We want our services and products to be safe and enjoyable environments for our visitors. This Privacy Policy relates to our use of any personal information we collect from you via the following services:

1. Hexmark Records website;
2. Social media or official Hexmark Records content on other websites;

Our Downloads and Application (“Plug Ins”) – please see our Terms and Conditions.

By using the site, you are accepting the practices described in this Privacy Policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis.

You are encouraged to review the Privacy Policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: The privacy practices set forth in this privacy policy are for hexmarkrecords.com and our official social media content. If you link to other external websites through ours, please note that this Policy does not relate to those sites and visitors to those sites should review those Privacy policies accordingly.

We reserve the right to make changes to this Policy and ensure that any such changes to this Policy will be posted.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Our website uses local storage technology, which enables us to gather information such as the browser type, operating system, use of our website and tracking the number of visitors to our website.

Below is a list of essential cookies required operation of the site:

• Authorization - session information - persistent
• expires_at - the time when your session expires (local storage)
• XSRF-TOKEN - Cross Site Request Forgery prevention token
• cookieconsent_status - to prevent popup from appearing for 1 day after consent.
• hexmark.intentToSubscribe - intent during create login process. (local storage)
• hexmark.basket - your shopping cart - valid for 24hrs
• hexmark.no_ga - your preference to disable google analytics.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (excluding credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Reviews and Testimonials

1. Collection of Reviews: When you submit a review or testimonial on our website, we collect the information you provide, including your username and the content of your review.
2. Use and Sharing of Reviews: We may use, edit, and publish any reviews or testimonials submitted to our website. Reviews may also be shared on other websites affiliated with our parent organization to ensure consistent customer feedback and experiences.
3. Affiliated Websites: Affiliated websites are defined as any websites that are owned, operated, or associated with our parent company or related entities. Your reviews may be displayed on these platforms.
4. Attribution and Privacy: Reviews displayed on affiliated websites will be attributed to the username provided at the time of submission. No additional personal information will be shared without your explicit consent.
5. Modification and Removal: We reserve the right to modify or remove any reviews that violate our content guidelines, are deemed inappropriate, or at our discretion, without prior notice.
6. Your Rights: You have the right to request the modification or removal of your review at any time by contacting us.

By submitting a review, you consent to our collection, use, and sharing of your review content as described in this policy.

We do use some third party services to make the site operational. Services are listed below:

• Paddle
• Stripe
• Brevo
• Google Analytics

We are committed to safeguarding your personal information and we only collect personally identifiable information, such as your name, postal address, email addresses, telephone or mobile number when voluntarily submitted by yourself as a visitor to our website and official social media content. Your personal information is only used to fulfil a specific request, e.g. purchase of a plugin and will not be used unless you give us permission to use it in another appropriate manner, for example, being added to our mailing list.

Your personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Some emails and newsletters from this site allow you to opt out of further mailings. You can opt out of newsletter mailings via the footer's [unsubscribe] link after sign in.

When you delete your account all names will be removed from the account. We retain order data for business auditing. Attempting to delete an account with pending physical goods orders is not possible until the items are shipped.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information or you delete it yourself.

To delete your account data:

1. Sign in using your Username and Password.
2. Navigate to Account
3. Click Delete account
4. A Dialog is presented
5. Click DELETE Account

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

Hexmark Records Ltd, Wisteria, The Grange Barn Pikes End, Pinner, London, HA5 2EX, United Kingdom. +44 (0)330 0433817